Contact: Cary Johannes (media), 314-746-1360
Jimmy Mackey 804-843-5529
SMURFIT-STONE’S BOARD SALES DIVISION LAUNCHES
NEW CLAIMS CENTER FOR WEBSITE
WEST POINT, VA, February 17, 2006 — Smurfit-Stone’s Board Sales division announced today that the company has launched a new customer claims center on its website, www.ssccboardsales.com. The claims center allows customers to submit inquiries for product or freight issues as well as for issues with authorized external suppliers.
By utilizing the new claims center, customers are able to track their claim through the resolution process. Electronic photo files may also be attached as part of the process in order to improve Smurfit-Stone’s responsiveness and turnaround time to customers.
“Adding the new claims center functionality to our website is another example of how we continuously look for ways to offer better technical support for our customers,” said Andrew Woodroffe, vice president, technical services and product management. “Having the claims center online and available 24 hours a day, seven days a week, provides numerous benefits for all of our customers.”
Users can access the new claims system by clicking on the “Customer Access” link on www.ssccboardsales.com. The center is completely secure and all user information is kept confidential. New users may sign-up for this functionality through the same “Customer Access” link.
In addition to the claims center, customers may also view order status and industry data within the secured “Customer Access” portion of the site.
Smurfit-Stone is the largest producer of containerboard products in North America with 18 mills and three strategically located distribution warehouses for graphics grades. The company offers the most complete family of high-graphics containerboard products in the industry, including coated white top liner, bleached liner, premium white top liner and white top liner. Smurfit-Stone also offers a full range of unbleached kraft linerboard and corrugating medium grades ranging from featherweight basis weights as low as 18-pound for medium to basis weights as high as 90-pound for linerboard.
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Smurfit-Stone Container Corporation (Nasdaq: SSCC) is the industry’s leading integrated manufacturer of paperboard and paper-based packaging. Smurfit-Stone is a leading producer of containerboard, including white top linerboard and recycled medium; corrugated containers; point-of-purchase displays; multiwall and specialty bags; and clay-coated recycled boxboard; and is one of the world’s largest collectors and marketers of recovered fiber. In addition, Smurfit-Stone is a leading producer of solid bleached sulfate, folding cartons, flexible packaging, and labels. The company operates approximately 240 facilities, located primarily in the U.S., Canada and Mexico, and employs approximately 33,500 people.